Help center
For anyone on your team who publishes help articles for your customers, looks after the public help center site, or wants to know what visitors see there. Start here, then follow the guides in order or jump to the one you need.
BlueHill Help Center: user guideWhat a help center is A help center is the public, customer-facing side of your wiki. You write articles in the wiki as usual, keep them in a knowledge base that is marked public, and BlueHill serves the published ones on a searchable website with your name, logo and colour. Vis…5 min readThe Help center tab at a glanceInternal and Help center Open Navigation → Wiki. Next to the page title sits a pair of tabs: - Internal is the wiki as your team uses it: recently updated pages, your pins and the pages pinned for everyone. - Help center is the dashboard for the public site. A count on the tab t…5 min readWhat your visitors seeThe address Your default help center lives on the customer portal at an address that ends in /help/ followed by your workspace's short name. A brand site adds a tilde and the brand's short name. The exact address is on the Your help center card in Support → Support settings → He…6 min readSet up and publish a help centerHow publishing works Three things decide whether a page is on the help center: 1. Its knowledge base is marked Public in Support → Support settings → Help center. 2. The page is Published (not a draft, not archived). 3. The page's visibility is Everyone in org. Pages shared with…4 min readWrite, publish and unpublish articlesStart a new article - On the Help center tab, click New article. The page is created in the site's first public knowledge base. - On a category page, click New article here to put it straight into that category. - From Searches with no results on the Help center tab (or on the S…5 min readReviews before publishingRequire a review before publishing 1. Open the knowledge base switcher in the wiki and choose Manage knowledge bases. 2. Click Edit on the knowledge base. 3. Tick Require an approved review before publishing and set Review validity (days). The default is 365. 4. Click Save. From…3 min readArrange categories, order and featured articlesOne order for both Folders in a public knowledge base are the help center's categories, subfolders its subcategories. Their order, and the order of articles inside them, is the wiki's own order: drag a folder or a page in the sidebar tree, or on the Arrange page, and the change…5 min readBranding, contact channels and self sign-upAll of these live in Support → Support settings → Help center. With more than one site, pick the site with the pills at the top first; every card below applies to that site only. Branding | Field | What it does | |---|---| | Help center name | The name in the header, the browser…3 min readUse your own domainBefore you start Custom domains need the custom domain plan feature. If the Custom domain card says Custom domains require the customdomain plan feature, contact us to enable it. Choose a subdomain you are not using for anything else, such as help.yourcompany.com or support.your…3 min readAI answers and Ask AI chatAI features need the AI plan feature. The AI assistant card tells you when they are not enabled yet. Two kinds of help - AI answers are instant, single answers. A visitor types a question into search, or starts a contact request, and gets an answer written from your articles wit…4 min readSearch engines, SEO health and search appearanceSearch & AI visibility Open Support → Support settings → Help center, pick the site, and scroll to Search & AI visibility. Two previews show how the home page appears In search results and When a link is shared. Two switches, saved immediately: - Let search engines index this si…8 min readKnowledge base analyticsOpen the analytics - Analytics → Knowledge base in the main navigation, or Analytics in the wiki sidebar toolkit, opens the Knowledge base analytics page. - Support → Support settings → KB analytics shows a short Knowledge base impact summary (deflection rate, article views, sel…5 min readFAQ and troubleshootingI do not see the Help center tab The Internal / Help center tabs appear only once a knowledge base is public. Open Support → Support settings → Help center and switch one on under Published knowledge bases. See Make it public. An article is not on the help center Check these in…4 min read