The Help center tab at a glance

Internal and Help center

Open Navigation → Wiki. Next to the page title sits a pair of tabs:

• Internal is the wiki as your team uses it: recently updated pages, your pins and the pages pinned for everyone.
• Help center is the dashboard for the public site. A count on the tab tells you how many things need attention.

The tabs only appear once your workspace has at least one public knowledge base. See Set up and publish a help center if you do not see them. The tab you choose is remembered in your browser.

The header

On the Help center tab the header offers:

Button	What it does
New article	Creates a page in the site's first public knowledge base and opens the editor.
Import	Opens the import page, where you can bring in files, a Slab export or Freshdesk Solutions.
Open help center (or Open your domain)	Opens the live site in a new tab. Shown only when the site is live.

On the Internal tab the same spot holds New page, Import and Export all.

The knowledge base switcher next to the title lists every knowledge base. Public ones carry a green globe, internal ones a book. Pick one to work inside it; the last item, Manage knowledge bases, opens the dialog described in Create a knowledge base.

The site card

The first card names the site. Click the site name to switch between help centers when you have more than one; the list shows each site's domain, number of knowledge bases and live articles, and whether it is Live or Not published. Its footer links, New help center for a brand… and Manage brands & domains, open the Support settings.

The card also shows:

• A Live badge and whether this is the Default site or a Brand site, with its number among your sites.
• The site's address: either your domain · custom domain verified or the portal address.
• How many public knowledge bases and live articles the site has.
• Whether the site is Indexed by search engines and whether AI crawlers are allowed or blocked, or Hidden from search engines.
• Branding, AI assistant and Site settings buttons, which all open Support → Support settings → Help center.

If the site has nothing published yet, the card is followed by This help center has nothing published yet and an Open help center settings button.

Needs attention

Four tiles summarize the last 30 days. Click a tile to open the page that fixes it.

Tile	What it counts	Opens
Reviews waiting on you	Review requests assigned to you, how many block publishing and the age of the oldest.	The Reviews page.
Searches with no results	The most common search that found nothing and how often it was tried.	Analytics.
SEO warnings	Checks that cost search traffic. Search engines see the whole site means none.	SEO health.
Stale or expired reviews	Live articles whose approval has lapsed. Every live article is current means none.	The Reviews page, Expiring tab.

Tip: Searches with no results needs the ticketing plan. Without it the tile reads Needs the ticketing plan.

Knowledge bases

The Knowledge bases table lists every knowledge base in the workspace with its Visibility (Public or Internal), the number of Live articles and Drafts, Views 30d, the Helpful rate and its Review gate (Required · N days, Optional or none). A public knowledge base shows the domain it serves under its name. Click a row to open that knowledge base in the wiki; Manage knowledge bases opens the dialog.

Public articles needing work

This list shows live articles with a problem and why: Awaiting your review, Review expired, Low helpful rate, Broken links or SEO. Each row shows the category, a detail and the article's views. When everything is fine it reads Nothing needs work — every live article is reviewed, helpful and linked.

Searches with no results

The top five searches that found nothing, each with a Write article button. The button opens a new article with the search as its title, so the gap is easy to close. When every search found something, the card says so.

AI assistant

The last strip tells you whether the AI assistant is on for this site, how many questions it answered in the period and how many starter questions you have set. Tune opens the AI settings. See AI answers and Ask AI chat.

The sidebar toolkit

At the bottom of the wiki sidebar, under Help center, you will find:

Item	Where it goes
Arrange	The Arrange page for featured articles and category order. See Arrange categories, order and featured articles.
Reviews	Review requests and change requests, with a count. See Reviews before publishing.
Analytics	Knowledge base analytics. See Knowledge base analytics.
SEO health	The SEO checks, with the number of warnings. See Search engines, SEO health and search appearance.
AI assistant	The AI settings. A dot shows when the assistant is on.
Site settings	The help center settings.

Reviews and Analytics are always present; the rest appear once a help center exists. A line such as 3 broken links appears here when live articles link to pages that no longer exist.

While a public knowledge base is selected, the sidebar also shows a publish strip, for example Public · 116 live · 2 drafts followed by the domain. Click it to jump to the Help center tab for that site.

Next: What your visitors see.