Wiki
For anyone on your team who writes, reads or organizes pages in the BlueHill wiki: runbooks, policies, meeting notes, how-to guides and the articles behind your help center. Start here, then follow the guides in order or jump to the one you need.
BlueHill Wiki: user guideWhat the wiki is The wiki is where your team writes down how it works. Every page lives in a knowledge base and, if you like, in a folder or under a parent page. Pages start as drafts, are published when they are ready, and keep every saved version so nothing is lost. Teammates…5 min readThe Wiki at a glanceOpen the wiki - Choose Navigation → Wiki in the top menu. The menu describes it as Internal knowledge base. - You can make the wiki your home page in your profile settings. - From anywhere in BlueHill, press ⌘K (or Ctrl+K) and type a page name. Wiki results are grouped under Wik…5 min readKnowledge bases, folders and the page treeHow the wiki is organized A knowledge base is a separate workspace inside the wiki. Every page belongs to exactly one. Most teams keep internal notes in one knowledge base and customer-facing articles in another, because a knowledge base can be made public and served on the help…7 min readFind a page: search, pins and tagsSearch from the sidebar 1. Click Search wiki at the top of the sidebar and start typing. Results appear as you type: up to eight pages, each with its title, address, a snippet with your words highlighted and when it was last updated. 2. Use ↑ and ↓ to move through the results an…4 min readCreate a pageWhere a new page goes A new page is created in the knowledge base you are working in. Start it from a folder and it lands in that folder; start it from a page's New subpage and it sits under that page. You can move it later; see Move a page. Start a blank page 1. Open Navigation…3 min readWrite and format a pageOpen the editor Open a page and click Edit. If the button is greyed out with You have view-only access to this page, ask one of the page's owners for edit access; see Share a page and manage access. The editor has the page header (title, description, address chip, status chip an…7 min readShare a page and manage accessWho can see a page by default A new page is visible to Everyone in org: anyone in your workspace can open it, and everyone can view and edit it until you add specific grants. Narrow that from the Share dialog whenever a page should stay with a team or a few people. The Share dia…4 min readPublish, pin, archive, move and delete a pageRead a page Open a page from the sidebar tree, the page list or a search result. The reading view shows: - The title and description, the page's owners (two names are joined with &; more read name & N others; a page without owners shows its contributors instead), a review badge…7 min readComments, mentions and change requestsComment on a passage 1. Select some text, in the reading view or in the editor of a saved page. Two buttons appear above the selection: Request change and Comment. 2. Click Comment. The composer opens with the passage quoted under Commenting on:. Click the × on that quote (Comme…5 min readVersion history and restoreOpen the history Every Save in the editor stores a new version of the page. To see them: - Click the vN · updated … link under the page title. - Choose Version history from the page's ⋯ menu. - Click the Version history row in the Details rail. The history page lists the version…3 min readLink pages to boards, tasks and ticketsAttach a page to a task 1. On a board, choose View from the task's ⋮ menu to open the task panel, then its Wiki tab. (Linked wiki pages in the same menu opens the list in a dialog instead.) 2. Under Linked wiki pages, click + Attach wiki page. 3. Type in Find a page… or browse t…4 min readImport and exportThe Import page Click Import in the Wiki page header, or choose Import from the sidebar's ⋯ menu. The page has three tabs: Slab import, Freshdesk Solutions and Markdown / zip. Every import is recorded under Import history so it can be rolled back as a whole. Import from Slab The…4 min readFAQ and troubleshootingI cannot find a page Check these in order: 1. The knowledge base switcher next to the page title. Search, the sidebar tree and the page list only show the active knowledge base. Switch to the right one, or click the × on the scope row in search to look in All knowledge bases. 2.…8 min read